Mick DeLaCruz

Manage role-based access and least-privilege controls for the org. Identity, endpoints, and integrations.

• Administer access for 400+ users and 200+ applications in Okta via SCIM provisioning.
• Automate user onboarding and offboarding through Google Workspace APIs.
• Provide endpoint support across macOS, Windows, Unifi network gear, and workstation peripherals.
• Migrated 100+ offshore email domains to the corporate (EPO) domain to centralize administration and harden security.
• Run user and license audits across SaaS platforms; manage Talkdesk numbers and studio flows.
• Maintain technical documentation and runbooks to support team knowledge sharing.

Tier-2 production support for data-intensive Java Batch applications on a federal government contract.

• Operated and troubleshot long-running Java Batch jobs in production, including incident response and root-cause analysis.
• Worked daily with Ansible Automation Platform, Jenkins, and GitLab for CI/CD and operational management.
• Triaged incidents from Splunk and monitoring systems; resolved issues raised by testers and users.
• Assisted in managing Linux infrastructure on AWS.
• Participated in 24/7 on-call rotation for critical production systems.

Provisioned, configured, and maintained Linux and Windows server infrastructure end-to-end.

• Joined Linux and Windows hosts to Active Directory; managed AD and Group Policy.
• Hardened Linux systems with firewalld and ufw rule sets.
• Edited core Linux config — network settings, service files, crontab — across provisioned hosts.
• Provisioned Linux servers, Windows servers, and Windows clients for the team.
• Authored documentation, user guides, diagrams, and SOPs.